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my mum and dad argue a lot
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Our facilitation and training materials are designed to help you support parents – whether they are married, cohabiting, in civil partnerships, separated or parenting alone – in dealing with relationship conflict and reducing its negative impact on children.




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Conflict is not the easiest subject to handle. The way we help others deal with it may be clouded by our own experiences; for example, we may feel anxious because we know how painful it can be, or we may have a strong desire to ‘make everything better’. In the helping role we have to be realistic about how much we can achieve, be clear about our role and be aware of our own limitations.

Sometimes parents have over-optimistic expectations, thinking that you will be able to wave a magic wand and fix their relationship. When working with parents it is easy to be drawn into this idea. Remember that as a parent educator you are there to support parents, to share information and offer a friendly ear.

As a parent educator your role is to:
  • Be interested and listen in a non-judgmental way

  • Give information, time and space

  • Be a learning resource

  • Facilitate discussion

  • Enable parents to reflect on their situation

  • Open the door to explore

  • Model listening and other support skills

  • Challenge gently

  • Be part of prevention and early intervention

  • Signpost to other agencies and services as appropriate

Your role is NOT about:
  • Acting as a mediator

  • Giving the ‘answers’

  • Teaching conflict resolution

  • Being an expert

  • Sorting out people’s problems


Statement of values

  • We recognise the diversity of family structures and use ‘parents’as a generic term that includes mothers, fathers, same-sex parents, non-resident parents, foster parents, grandparents and others in a parental role. These materials can be adapted to meet the needs of different gender, ethnic, cultural and sub-cultural groups.

  • We think that parenting programmes need to deal with relationship issues as well as behavioural issues and believe our materials are part of relationship education (which can also affect behaviour).

  • We don’t think there is a single ‘right’way to be a parent. As part of good practice, facilitators should work with sensitivity and value and respect each person’s experience.

  • We take a holistic approach, recognising that problems have to be seen in their wider context – e.g.children’s behaviour may be related to parental conflict, their family’s situation, or adult mental health problems.

  • We have designed the modules as an integral part of experiential learning, in which participants learn, share knowledge and support one another through discussion, reflection and sharing personal experience in a facilitated group.


Co-facilitating
We believe it’s good practice and often more effective for facilitators to work in pairs (although we realise this isn’t always possible). Taking time to prepare together beforehand and de-brief afterwards helps the fluency and quality of sessions.

Preparation time
Allow preparation time before delivering the modules, so that you can familiarise yourself with them and adapt them to the needs of your particular group. If co-facilitating (which we recommend), always allow enough time to meet, prepare and plan with your co-worker well before you are due to deliver the modules.

Introduction and ground rules
A group agreement at the beginning of the training session is always helpful, with particular emphasis on respecting confidentiality and diversity. This helps to build trust and safety in the group.